Being proactive in preparing travelers for their journey - via details like flight status, time to gate, security information and current weather at their destination - creates a more enjoyable experience for passengers at the airport. There are ways to enhance the passenger check-in experience with technology that drives interactive experiences, dynamic messaging, convenience and personalization. To ensure travelers continue choosing their airport over others, or alternative transportation altogether, airports can make incremental changes to upgrade their facility. With global air traffic on the rise at such a rapid rate, airports must seek new ways to deliver high quality service and exceptional travel experiences. The International Air Traffic Association estimates the current volume of air traffic will double by 2035. Wait times and long lines at check-in, ticketing and security points can lead to travel delays and missed flights - causing not only passenger frustration, but higher costs for airlines and airports. From curbside to the jet bridge, traveling through airports can be an extremely stressful experience for passengers.
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